At Mosagraphic LLC, we are committed to ensuring your satisfaction with our services and products. Please review our refund policy carefully.
1. Custom Graphic Design and Web Development Services
- Refunds are available within 7 days of payment if work on your project has not started.
- Once work has begun, refunds are not available.
2. Digital Products
- Refunds for digital products (e.g., templates, design assets) are available within 7 days of purchase if the product has not been downloaded or accessed.
- If technical issues occur, we will resolve them or provide a replacement.
3. Design Courses
- Refund requests for courses must be made within 7 days of purchase, provided less than 20% of the course content has been accessed.
4. General Terms
- Refund requests must be submitted to [email protected] within the 7-day period.
- Include proof of purchase and a description of the issue.
- Refunds will be processed within 7–14 business days upon approval.
We aim to provide the best experience and address any concerns promptly.