Refund Policy for Mosagraph:

At Mosagraph, we strive to ensure your satisfaction with our products and services. We understand that circumstances may arise where you may need to request a refund. Therefore, we offer a refund policy that allows you to request a refund within 7 days of your purchase under certain conditions.

Conditions for Refund Eligibility:

1. Within 7 Days: Refund requests must be submitted within 7 days of the original purchase date.

2. Product Condition: The product must be in its original condition and must not have been substantially used or damaged.

3. Reason for Refund: Valid reasons for refund may include but are not limited to:
– Product or service not meeting stated specifications or functionality.
– Technical issues preventing the proper use of the product or service.
– Dissatisfaction with the product or service for reasons beyond user control.

Refund Process:

To request a refund, please follow these steps:

1. Contact Support: Send an email to our support team at [[email protected]](mailto:[email protected]) with the subject line “Refund Request.”

2. Provide Details: In your email, please include the following details:
– Your full name.
– Order or transaction ID.
– Reason for the refund request.
– Any relevant information or documentation supporting your request.

3. Review Process: Our support team will review your refund request and assess its eligibility based on the provided information and our refund policy.

4. Refund Decision: You will be notified via email of the decision regarding your refund request. If approved, the refund will be processed using the original method of payment within a reasonable timeframe.

Exceptions:

Please note that certain products or services may be exempt from this refund policy due to their nature or specific terms and conditions stated at the time of purchase. Additionally, refunds may not be applicable to promotional offers, discounted products, or services provided free of charge.

Contact Us:

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don’t hesitate to contact us at [email protected]. Our dedicated support team is here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Mosagraph.

Sincerely,

+1 (844) 852-9851

Mosagraph Customer Support